The Choice Gap

Sample Local Customer Path Report

This sample shows the kind of insight your report will include before you run a real Choice Gap Scan.

The goal is simple: see where nearby customers find the business, hesitate, and slip away before they call, visit, book, or buy.

Sample Local Business

Cafe and community space in Alexandria

Local Visibility Score

72/100

Findable, but not fully chosen.

Customer Path Score

61/100

The path needs clearer proof and action.

Biggest Choice Gap

People can find the business, but the next step is not clear enough to make choosing easy.

Found is not the same as chosen. A nearby customer still needs to understand the offer, see proof, and know what to do next.

Customer Path Map

1

Found

Strong

People can discover the business through local signals.

2

Understood

Needs work

The first screen should explain the offer faster.

3

Trusted

Needs work

Proof should sit closer to the decision point.

4

Chosen

Needs work

The main next step should be easier to spot.

5

Followed Up

Missing

There is no clear path for people who are interested but not ready.

Top 5 Fixes

The first moves that make the business easier to choose.

Fix 1

Clarify the first screen

Say what the business is, who it is for, and where it is within a few seconds.

Fix 2

Make the main next step obvious

Give visitors one clear action to call, visit, book, or ask a question.

Fix 3

Move proof closer to the decision point

Place reviews, photos, or customer quotes near the main CTA.

Fix 4

Strengthen local relevance

Make the city, neighborhood, and customer use case easier to recognize.

Fix 5

Add a simple follow-up path

Create a list, update path, or QR prompt for people who are not ready yet.

Your real report

Want to find your real Choice Gap?

Run the scan and get a Local Customer Path Report for your actual website, Google signals, trust proof, and customer path.

Find My Choice Gap